Contingency Information for Brokerage Clients
Brokerage Business Continuity Commitment and Processes
Our Commitment to You
How We Serve You During a Significant Business Disruption
Each day at American Century® Brokerage*, our goal is to focus on expert money management and deliver on your expectations-including times of uncertainty. We do this by thoroughly planning how we will meet your needs during a significant business disruption, e.g., a building, city-wide or regional event. The result is a business continuity plan that outlines the steps we will take if an emergency arises, so that we can continue to provide you essential services. Our plan is reviewed annually and updated as necessary. To help you understand our plan, we've highlighted key points below.
Continuing to Serve You
We will relocate employees and the appropriate technology to alternate processing facilities to address any interruptions and enable rapid recovery.
Communicating with Us
Under normal conditions, you can contact us by telephone, email, our website, fax, U.S. mail and in person at one of our Investor Centers.
If you are unable to contact us by any of these standard methods, use the following alternate contact information. Please note this contact information is only to be used in the event of an emergency.
American Century Brokerage
PO Box 419146
Kansas City, MO 64111-6146
If you are unable to contact American Century Brokerage by any of the standard or alternate methods, you may contact Pershing, American Century Brokerage's clearing agent, directly to process limited trade-related transactions, cash disbursements, and security transfers. Please note this contact information is also only to be used in the event of an emergency. Instructions to Pershing must be in writing and transmitted via fax or U.S. mail as follows:
PO Box 2065
Jersey City, NJ 07303-2065
Fax: (201) 413-5368
For additional information about how to request funds and securities when American Century Brokerage cannot be contacted due to a significant business disruption, please call (201) 413-3635 for recorded instructions. If you cannot access the instructions from the previously noted telephone number, Pershing may be contacted at (213) 624-6100, ext. 500, as an alternate telephone number for recorded instructions.
Although anticipating emergency situations is unpleasant, it is our commitment to you to have a strategy in place and to keep you informed. We appreciate your business and look forward to serving you in the future.
* American Century Brokerage is an introducing broker-dealer clearing through Pershing, LLC. American Century Brokerage's primary responsibility is to establish and maintain business relationships with its customers, including order taking and entry. Pershing provides the execution, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities.