Forgotten Log In

If you forget your User Name, Password, answers to your challenge questions, or your account is locked, you can reset this information securely online and regain access to your accounts. If you are unable to reset your login information online, please call 1-800-345-2021 during normal business hours to resolve the issue.

Forgotten Password or Account is Locked

If you forgot your Password, or your account is locked, simply request a one-time security code online using these steps:

  1. Enter your User Name.
  2. If prompted, follow the Choose Additional Verification steps to proceed.
  3. If asked to enter your Password, select the Forgot Password? link, located below the Password field, and follow the prompts to receive a one-time security code.
  4. Once you receive your one-time security code, enter it in Security Code box and select the Continue button.
  5. Follow remaining prompts to reset your Password and gain access.

Forgotten Answers to Challenge Questions

If you are unable to answer your challenge question, you may request a one-time security code online using these steps:

  1. Enter your User Name.
  2. Select the Forgot Answer? link and follow the prompts to receive a one-time security code.
  3. Once you receive your one-time security code, enter it in Security Code box and select the Continue button.
  4. Follow remaining prompts to gain access to your account.

Forgotten User Name

If you don't remember your User Name, follow these steps to access your account:

  1. Select the forgotten user name link, located below the login box in the top-right margin.
  2. Enter one of the following (not both):
    • Tax Identification Number registered to the account
    • Account Number
    • Select the Continue button
  3. Follow the prompts