eCommunication Q & A

What is eCommunication?

eCommunication is a free service for American Century Investments® mutual fund accounts* that reduces paper mail by making the same information available electronically. When a document becomes available electronically, we send a message to your email address that contains the document or a link to our website.

*The eCommunication service is not currently available for certain employer sponsored retirement plan accounts.

What documents are included?

  • Transaction confirmations
  • Periodic account statements
  • Prospectuses and shareholder reports
  • Proxy materials
  • Newsletters
  • Product and service updates, and more.

What if the document contains account-specific information?

The email we send contains a link to our site where you must enter your User Name and Password and Log In to access your document securely.

How does American Century Investments use my email address?

We treat all personal information you provide to American Century Investments as confidential information. Select the Privacy & Security link in the footer of most pages of this website to learn more.


Steps to Enroll in eCommunication

  1. Log In with your User Name and Password.
  2. Select the Update My Information link in the margin.
  3. Select the Manage eCommunication (go paperless) link.
  4. Choose an option for how you want to receive your important documents.
  5. Enter a valid email address, if prompted.
  6. If you have been granted access to other accounts, repeat steps 4 and 5 for each account. 
  7. Select the Submit button.
  8. Verify your delivery options are correct.
  9. Read the eCommunication Agreement and select the Accept button.

Steps to Change Your eCommunication Option

  1. Log In with your User Name and Password.
  2. Select the Update My Information link in the margin.
  3. Select the Manage eCommunication (go paperless) link. 
  4. Choose a delivery option for your important documents.
  5. If you have been granted access to other accounts, repeat steps 3 and 4 for each account.
  6. Select Submit button.
  7. Verify your changes and if correct, select the Accept button to activate your changes.

Steps to Unenroll from eCommunication

  1. Log In with your User Name and Password.
  2. Select the Update My Information link in the margin.
  3. Select the Manage eCommunication (go paperless) link.
  4. Select the All Paper option to unenroll from eCommunication.
  5. If you have been granted access to other accounts, repeat step 4 for each account you wish to unenroll.
  6. Select the Submit button.
  7. Verify your changes and select the Accept button to activate.

Steps to Edit or Add Your Email Address

  1. Log In with your User Name and Password.
  2. Select the Update My Information link in the margin.
  3. Select the Update Email Addresses link.
  4. Select [edit] to edit the displayed email address, or [add] to add a new email address.
  5. Make your change and select the Submit button to activate your change.
  6. If you have been granted access to other accounts, repeat steps 4 and 5 for each account.