Contact Us by Email

How Can We Help You?

We can provide limited information by email. Many questions can be answered by visiting ourFAQ page. If you still have questions after visiting ourFAQ page, please choose from the following categories.

We find that it is difficult to troubleshoot issues of this nature via email; therefore, to provide you with the best service possible, please call us. Our contact information is availablehere.

Need to talk to someone about your account?

Requests regarding a Brokerage account or our Brokerage services are complicated. To ensure you receive the best service possible,please call and speak with one of our representatives.

Call us at
1-888-345-2071

Need to talk to someone about your account?

If you feel your account information has been accessed by an unauthorized individual,please call us so that we may discuss your situation and determine the best security measures to take for your specific situation.

Call us at
1-800-345-2021

Quicken

You canview instructions for downloading your accounts to Quicken.

TurboTax

You canview instructions for downloading your accounts to TurboTax.

H&R Block At Home

You canview instructions for downloading your accounts to H&R Block At Home.

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Transactions cannot be submitted or revoked by email. If your request is time sensitive, we encourage you to contact us by phone or by fax. Transaction requests can also be submitted by mail. Our contact information is availablehere.

Need help getting started?Review tips for getting started.

Ready to open an account? You canopen an account online.

If you need assistance with opening a new account or to discuss your options, please call an Investment Consultant at 1-888-345-9166 weekdays from 8 a.m. to 6 p.m. Central time.

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Did You Know?

You canview instructions on rolling over assets to American Century Investments.

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The list below provides the account updates that can be requested by email. If your request is not listed, pleasecontact us using a different method.

Remove Bank Information on File

Contribution Tax Year Change

Modify Distribution Options (Dividends and Capital Gains)

Remove eCommunication

Update Email Address

Update Address (including foreign, seasonal and military)

Update Temporary Address

When emailing us, please be specific regarding your maintenance request to ensure that there are no delays in complying with your request. However, for security purposes, please do not provide specific account numbers, bank account numbers or Social Security numbers.

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You canview information on resetting your login information securely online.

If you are unable to reset your login information or if you have any other online issues,please call us to resolve any online issues. It can be difficult to troubleshoot issues of this nature via email. We find that this subject is best suited for a telephone conversation with one of our representatives.

If you are unable to reset your login information online or are having other issues with logging in, please call 1-800-345-2021 during normal business hours to resolve the issue.

Your feedback is important, and we appreciate your taking the time to provide your comments regarding our products and services.

If your feedback requires any updates to your specific accounts or recent transactions, please call us. For security reasons, we can only accept those instructions by telephone. Our contact information is availablehere.

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May questions can be answered on ourFund Performance page. Discussions regarding funds and suitability can be detailed and involve compliance with Securities and Exchange Commission regulations; therefore, if your question is not answered on ourFund Performance page, please call us. We find that this subject is best suited for a telephone conversation with one of our registered representatives. Our contact information is availablehere.

Important information regarding rolling over assets to American Century Investments is availablehere.

In addition, the form required to transfer assets to us is availablehere.

If you would prefer to contact us, you may call one of our dedicated representatives to assist you in determining which products will best meet your investing needs. To contact a representative, please call our office at 1-888-345-9166.

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You canview instructions for downloading to an aggregator (i.e. Mint.com, Fidelity Full View, etc.)

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General tax information is available in ourTax Center. American Century Companies and its affiliates do not provide tax advice. We encourage you to contact the IRS or a tax advisor for assistance with your request. For specific information regarding your account, please call our office. We are unable to provide specific account information by email. Our contact information is availablehere.

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Glad we could help.

If you have any other questions,just ask.

Need to talk to someone about your account?

Questions related to your account can only be answered byphone, for security reasons.

Call us at
1-800-345-2021

The information provided on the form below will be forwarded to a representative. Please complete the entire form and provide detailed information in the Comment section.

Enter Your Information and Send Your Email

  • Please allow up to three business days for a response.
  • Account Transactions will not be accepted by email.
  • Do not send your account number, tax identification number, Social Security number or any other personal information.

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American Century Investments respects your privacy. We may use the information you provide to communicate with you and to provide information about our products and services. Read more about ourPrivacy & Security.