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Account and Fund Information
Individual non-retirement accounts and IRAs, including Roth and Rollover
1-800-345-2021
May 1st - December 31st:
8AM - 5PM | CT Monday-Friday
January 1st - April 30th:
8AM - 6PM | CT Monday-Thursday
8AM - 5PM | CT Friday
Fax | 1-888-327-1998
1-800-345-8765
24 Hour Automated Information Line
Regular Deliveries
American Century Investments
PO Box 419200
Kansas City, MO 64141-6200
Overnight Deliveries
American Century Investments
430 W. 7th St.
Kansas City, MO 64105-1407
For help with your Learning Quest® account, visit LearningQuest.com
Advisory Services
For assistance with your Private Client Group advisory account beginning with XEZ:
1-833-442-2737
8AM - 5PM | CT Monday-Friday
For assistance with your self-service online advisory account beginning with ASJ:
1-800-981-7923
8AM - 5PM | CT Monday-Friday
Business Retirement Services
Employer sponsored retirement plans such as 403(b), SIMPLE IRA, and SEP IRAs
1-800-345-3533
8AM - 5PM | CT Monday-Friday
Fax | 1-888-327-1997
Email
1-800-345-3533
24 Hour Automated Information Line
Regular Deliveries
American Century Investments
PO Box 419385
Kansas City, MO 64141-6385
Overnight Deliveries
American Century Investments
430 W. 7th St.
Kansas City, MO 64105-1407
Brokerage Services
1-888-345-2071
8AM - 5PM | CT Monday-Friday
Fax | 1-888-327-2014
Regular Deliveries
American Century Brokerage
PO Box 419146
Kansas City, MO 64141-6146
Overnight Deliveries
American Century Investments
430 W. 7th St.
Kansas City, MO 64105-1407
International
Dial one of our numbers, available internationally:
Priority | +1-816-340-7000
Investor Relations | +1-816-340-7010
Fax | 1 + (816) 221-7761
Technical Support
For assistance with the website, including log in issues:
1-800-345-2021
May 1st - November 30th:
8AM - 5PM | CT Monday-Friday
December 1st - April 30th:
8AM - 6PM | CT Monday-Thursday
8AM - 5PM | CT Friday
Investor Centers
Personal Attention for You & Your Portfolio
At American Century Investments® we seek to develop long-term relationships with our clients. You can take advantage of free, personalized guidance whatever your investing need may be:
When you need a broad portfolio review, we invite you to sit down with one of our Investment Consultants who will listen to your needs and provide unbiased guidance based solely on your unique situation.
We're here to help you be a successful investor.
Investor Center Locations
Kansas City, Missouri Investor Center
4400 Main Street
Kansas City, MO 64111
8 a.m. - 5 p.m. Central time, Monday-Friday
Leawood, Kansas Investor Center
4917 Town Center Drive
Leawood, KS 66211
8 a.m. - 5 p.m. Central time, Monday-Friday
Contingency Information for Brokerage Clients
Our Commitment to You
Brokerage Business Continuity Commitment and Processes
How We Serve You During a Significant Business Disruption
Each day at American Century® Brokerage*, our goal is to focus on expert money management and deliver on your expectations-including times of uncertainty. We do this by thoroughly planning how we will meet your needs during a significant business disruption, e.g., a building, city-wide or regional event. The result is a business continuity plan that outlines the steps we will take if an emergency arises, so that we can continue to provide you essential services. Our plan is reviewed annually and updated as necessary. To help you understand our plan, we've highlighted key points below.
Continuing to Serve You
We will relocate employees and the appropriate technology to alternate processing facilities to address any interruptions and enable rapid recovery.
Communicating With Us
Under normal conditions, you can contact us by telephone, email, our website, fax, U.S. mail and in person at one of our Investor Centers.
If you are unable to contact us by any of these standard methods, use the following alternate contact information. Please note this contact information is only to be used in the event of an emergency.
American Century Brokerage
PO Box 419146
Kansas City, MO 64111-6146
1-800-999-1166
Fax: 1-888-327-1998
If you are unable to contact American Century Brokerage by any of the standard or alternate methods, you may contact Pershing, American Century Brokerage's clearing agent, directly to process limited trade-related transactions, cash disbursements, and security transfers. Please note this contact information is also only to be used in the event of an emergency. Instructions to Pershing must be in writing and transmitted via fax or U.S. mail as follows:
Pershing LLC
PO Box 2065
Jersey City, NJ 07303-2065
Fax: (201) 413-5368
For additional information about how to request funds and securities when American Century Brokerage cannot be contacted due to a significant business disruption, please call (201) 413-3635 for recorded instructions. If you cannot access the instructions from the previously noted telephone number, Pershing may be contacted at (213) 624-6100, ext. 500, as an alternate telephone number for recorded instructions.
Although anticipating emergency situations is unpleasant, it is our commitment to you to have a strategy in place and to keep you informed. We appreciate your business and look forward to serving you in the future.
*American Century Brokerage is an introducing broker-dealer clearing through Pershing, LLC. American Century Brokerage's primary responsibility is to establish and maintain business relationships with its customers, including order taking and entry. Pershing provides the execution, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities.
Contingency Information
Our Commitment to You
How We Serve You During a Significant Business Disruption
Each day at American Century Investment Services, Inc.,* our goal is to focus on professional money management and deliver on your expectations-including times of uncertainty. We do this by thoroughly planning how we will meet your needs during a significant business disruption, e.g., a building, city-wide or regional event. The result is a business continuity plan that outlines the steps we will take if an emergency arises, so that we can continue to provide you essential services. Our plan is reviewed annually and updated as necessary. To help you understand our plan, we've highlighted key points below.
Continuing to Serve You
We will relocate employees and the appropriate technology to alternate processing facilities to address any interruptions and enable rapid recovery.
Communicating with Us
Under normal conditions, you can contact us by telephone, email, our website, fax, U.S. mail and in person at one of our Investor Centers.
If you are unable to contact us by any of these standard methods, use the following alternate contact information. Please note this contact information is only to be used in the event of an emergency.
Standard Contact Information
American Century Investments
PO Box 419200
Kansas City, MO 64111-6200
1-800-999-1166
Fax: 1-888-327-1998
Although anticipating emergency situations is unpleasant, it is our commitment to you to have a strategy in place and to keep you informed. We appreciate your business and look forward to serving you in the future.
* American Century Investment Services' primary responsibility is to establish and maintain business relationships with its customers, including order taking and entry. American Century Services Corporation, a registered transfer agent, provides the execution, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities.