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Use the information below to help you manage the following types of workplace retirement plan accounts:
If American Century Investments does not maintain individual participant accounts for your retirement plan, or if you have a personal, business, foundation, or endowment account, please refer to Personal and Business Accounts. Due to unique guidelines associated with certain account types, some of the services described in this guide may not apply. If a service is not available for an account type, we have indicated that next to the service.
Nothing Beats Online Convenience
Benefits of Registering for a User Name and Password
eCommunication Service*
Receive fund reports, prospectuses, newsletters, account statements and more electronically rather than by regular mail.
* Not available for plan administrators and some plan participants.
1-800-345-3533
You'll be able to:
How it works: When you call, say "main menu" to start.
You'll need:
How to View or Change Your Personal Access Code (PAC) Online:
After each quarter, you'll receive a statement that includes your account balance and personal performance history. You'll receive separate quarterly statements for your personal, business, brokerage and employer-sponsored retirement accounts. Below are some of the terms you'll find on your statement.
Total assets reflects the total value of all your accounts.
A Current Allocation pie chart shows how your investments are diversified at American Century Investments. Actual percentages of your investments are shown by fund type and fund name.
Account Returns are provided for each of your accounts.
The following Portfolio Returns are provided:
Quarterly statements are also available online to investors who register a User Name and Password on our website. In addition, eCommunication participants will receive email notification each quarter when their statements are available online.
American Century Investments helps you track your investments by providing more than just performance information. We'll also send you news and information about your accounts and the funds you own. The tables below highlight some information you can expect to receive from us. If you prefer not to receive mailings about fund and services opportunities, please contact us. You also have the option to get documents electronically with eCommunication (not available for retirement plan administrators and some plan participants).
* Also available online.
Tax Information & IRS Forms
** The transactions you complete during the previous year will determine which IRS tax forms you receive. You may not receive all the communications listed above.
You will find applications under the Open Account link and you can find the most requested forms to transact or establish services by visiting Forms & Applications. You can also contact us for any applications and forms.
Before you make a transaction, keep in mind the following:
To protect your investments, we do not allow market timing—excessive, short-term trading—or other abusive trading practices in our funds. Market timing may disrupt portfolio management strategies and harm fund performance. We reserve the right to reject any purchase order, including exchanges, from any investor who we believe has a history of abusive trading and whose trading, in our judgment, may disrupt the fund.
Instructions to buy or sell shares cannot be changed or canceled.
When transacting in writing, please include all required signatures exactly as they appear on your account. For example, if the owner's name is registered as John Edward Jones, he should sign that way and not John E. Jones.
We reserve the right to change any stated investment requirement, including those related to purchases, exchanges and redemptions. We may also alter, add or discontinue any service or privilege. Changes may affect all investors or only those in certain classes or groups.
Set up fund allocation instructions to tell us the funds in which to invest your contributions and the percentage that should go into each. We'll keep your instructions on file and use them to automatically invest all contributions to your account.
To establish or change allocation instructions, visit our website or call our Automated Information Line at 1-800-345-3533, Select "2." Indicate the amount, in whole percentages, you want allocated to each fund (total must equal 100%).
If you're a participant in a SEP- or SARSEP-, or SIMPLE-IRA, you may make traditional IRA contributions to your account whenever you choose; however, other contribution types must be made by your employer on your behalf.
If you're self-employed, you may contribute periodically to your self-employed retirement account in the following ways:
Exchange between American Century Investments' funds by mailing or faxing written instructions, signed by the appropriate number of authorized individuals. If your employer has authorized participants to exchange without receiving prior plan approval, you may also request exchanges by telephone or online.
Redemptions from the plan may only be made in the case of certain qualifying events.
To request a redemption from a 401(a), 403(b) or 457(b) plan, including a required minimum distribution, contact us for the appropriate distribution form. Complete the form and return it to us with your employer's approval, if required. Check with your employer or call us to find out if employer approval is required.
To request a redemption from a qualified plan, contact your plan administrator for instructions.
To request a redemption from your IRA, complete the Exchanges and Redemptions form, and mail or fax it to us. If you authorized telephone transactions for your account, you may also request a redemption by phone.
To set up an Automatic Redemption Plan from your IRA for your required minimum distribution, complete the IRA Required Minimum Distribution Request .
By Check Receive redemption proceeds by requesting that a check be mailed to your address of record. Other instructions require signature guarantees.
By Wire or Electronic Funds Transfer (EFT) (May not be available for some qualified retirement plans) To authorize redemption proceeds to be sent by automated clearing house (ACH) to your personal bank account, contact us for the appropriate form. This service is effective 7 calendar days after we receive your authorization. Your bank usually receives wired funds on the next business day after transmission; funds sent by ACH are received in 2-7 business days. Other instructions require signature guarantees.
After each investment, a 7 calendar day holding period goes into effect before you may redeem those shares, unless you provide us with satisfactory proof that your investment payment has cleared.
A signature guarantee-which is different from a notarized signature-is a warranty that the signature presented is genuine. We require a signature guarantee for the following transactions to help protect you from fraud:
We reserve the right to require a signature guarantee for other transactions, at our discretion.
You can get a signature guarantee from a bank, trust company, credit union, broker, dealer, securities exchange or association, clearing agency or savings association. The guarantee must be issued by a participant in a Securities Transfer Association Signature Guarantee Program, must be an original ink stamp that states "Signature Guaranteed/Medallion Guaranteed," and must be signed on behalf of the guarantor by an authorized person.
Log In and select the My Profile link. Select the Update Mailing Address & Phone Number link and follow the prompts. Need a Log In? Register here.
Mail or fax written instructions and provide a preprinted, voided check. Please refer to your Social Security or other Tax Identification number.
To help protect you from fraud, each time you change your bank information, a 7 calendar day holding period goes into effect before any redemption proceeds will be transferred or wired to your bank.
If you change your name, please complete a Notice of Name Change form. If you change your name for reasons other than marriage or divorce, please also include legal documentation supporting your name change with the form.
Periodically review your beneficiary designation, especially if there has been a change in your family status, such as marriage, divorce, death, or birth/adoption of children. Learn how you can change your beneficiary information online.
You may request research into your account history. A $15 per hour fee may apply.
This information is for educational purposes only and is not intended as a personalized recommendation or fiduciary advice. There are different options available for your retirement plan investments. You should consider all options before making a decision. Our representatives can help you evaluate all of your distribution options.