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In addition to encryption technology and digital certificates, American Century Investments® protects your online account access with a multifactor authentication.
Multifactor authentication provides an extra layer of security to your account. It prevents someone else from logging in to your account even if they have your password by requiring extra identity verification using a numeric code received on your phone. This process better protects your account by requiring something you know (your password) as well as something you have (your phone) when you log in.
There are multiple ways that you can receive the security code on your phone. You can choose any of the following methods:
You must setup at least one of these methods, but you can set up all three if you'd like. To reset your password or unlock your account without contacting customer service, you must setup either the SMS text or voice call method.
Logging in to your account will be a multi-step process:
Be sure to keep the phone number used for your multifactor authentication method(s) up-to-date to ensure that you never lose access.
If you haven't setup at least one multifactor authentication method, then you will be prompted to do so the next time that you log in.
(Coming soon) Once at least one multifactor authentication method has been setup, you can edit the method under the My Profile tab of your account by selecting the Multifactor Authenticaion Setup link under the Security section. You can also setup additional methods on that page as well.
Yes, but you will be required to use your multifactor authentication method if you haven't logged into your account recently from that device.
Call one of our representatives at 1-800-345-2021 for assistance.
If you select to receive a code via a text message, be sure that your service plan and mobile device supports text messages. Delivery speed and availability may vary by your location, cell signal, and service provider.
If you select to receive a code through a voice call, note that a voicemail message may be left on your phone if you’re unable to answer the call. However, some of the code may be cut off depending on the length of your voicemail message.
Note: If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.
This could be because the time in the Google Authenticator app is out of sync. To make sure that you have the correct time, go to Settings insides the app and tap Time correction for codes and then tap Sync now.
Once syncing is complete, you should be able to use the verification code to sign in. The sync will only affect the internal time of the Google Authenticator app and will not change the time on your device.